Do I need to give the detailer access to water or electricity?
NO. Our detailers arrive at your location fully-equipped with all the supplies they need to ensure that your car is spotless, including a generator for power supply. If you prefer a water-based wash, we do ask that you have a water supply at the location. We also offer waterless (eco-friendly) washes which produce the same result and are environmentally friendly. If you don’t specifically request a water-based wash, we will assign the first detailer available in your area.
Do I need to be present before, during or after the service?
If you choose not to be present, please ensure the detailer can easily find your car among others by indicating the plate or the exact color and model when placing the booking. You can also add specific instructions for the detailer prior to booking on the platform. However, we do recommend to check the car before and after the detailer leaves to ensure you’re satisfied with the end result!
What's the difference between Reflections Mobile Detailing and local car washes?
Our detailers arrive at your location fully-equipped with all the supplies they need to ensure that your car is spotless, including a generator for power supply. If you prefer a water-based wash, we do ask that you have a water supply at the location. We also offer waterless (eco-friendly) washes which produce the same result and are environmentally friendly. If you don’t specifically request a water-based wash, we will assign the first detailer available in your area.
Can you service the vehicle in any place?
Even though the detailers on our platform are miracle workers, they won’t be able to teleport their car inside your office parking and detail your car between two other cars! We wish they could but we are still working on that. Hence, you need to have your car easily accessible for our detailers when they arrive. Keep in mind we DO NOT SERVICE vehicles in public parking areas like grocery stores or strip malls. Ideal areas would include:
• Outside parking spot with enough space to work on the car.
• Indoor garage or indoor parking with authorization to have your car serviced.
• Driveway in front of your home
If you are in an indoor parking structure, you can mention it when booking on our platform via the notes section prior to booking. You can leave specific notes for the detailer if you have a gate access code or if there are some other key instructions the detailer may need to know. Also, make sure that you are authorized to have your car serviced at the spot you require your wash/detail.
How do I pay for the service?
Reflections is a cashless service so you will need an active debit/credit card. All deposit payments are made on our website through a secure and easy to use platform. Balances are paid on-site via Venmo, Square, CashApp, or Paypal.
How will you access the car?
The detailer will contact you upon arriving at the location. You can let the detailer know where the car is located or show him/her to the vehicle. You also have an option of leaving instructions when placing the booking.
Do you have a satisfaction policy?
Your happiness is our goal! Reflections has a strong satisfaction policy, and if you’re not initially happy with our services, we’ll work to find the best solution to make things right.
A Reflections satisfaction policy applies if:
• The service was completed within the past 24 hours. (For recurring services, each appointment is treated as a separate occurrence)
• The scope of work that you were charged for was not completed to your satisfaction. (i.e quality, behavior of detailer, damage to vehicle etc)
• Your account must be in good standing without any unpaid balances.